Role: Solution Manager / Technical Account Manager (TAM)
Location: North America (Remote or Hybrid)
Function: Customer Success / Solutions Engineering
Reports to: Director, Customer Success / Head of Solutions Engineering
Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro.
The platform unifies orders, capacity, and carrier networks into one living plan, aligning planning, execution, and settlement so promises become proof. AI co-pilots with guardrails surface risk early and recommend the next best move to protect SLAs and reduce empty miles.
In 2025, Locus joined the Ingka Group (IKEA Retail) family, marking a major milestone in our journey. Backed by the scale and strength of IKEA, we continue to operate independently while accelerating our mission to make global supply chains faster, smarter, and more sustainable.
Since 2015, Locus has been on a mission to make logistics decision-making intelligent, sustainable, and real-world ready. Our platform has powered billions of deliveries across 30 + countries for global enterprises, driving measurable impact in cost savings, carbon reduction, and SLA performance. With the strength of the IKEA ecosystem behind us, we’re scaling that impact even further.
Headquartered in Bangalore, with teams across the U.S., U.K., UAE, and Southeast Asia, Locus brings together 170 + engineers, designers, and problem-solvers united by a single goal: to reinvent how the world moves goods.
We look for people who are:
Global in mindset: curious about diverse markets and ideas.
Unrelenting in drive: energized by complex challenges.
Intelligent in approach: analytical, creative, and thoughtful.
Dynamic in execution: adaptive and decisive in fast-moving contexts.
Exact in craft: detail-oriented and committed to excellence.
As a Solution Manager / Technical Account Manager (TAM) for the North America region, you will serve as the technical bridge between Locus and our strategic customers. You will own the end-to-end technical relationship post-sale, ensuring solution adoption, value realization, and long-term success for our enterprise clients.
This is a customer-facing role requiring strong technical acumen, problem-solving ability, and a deep understanding of enterprise SaaS implementations in supply chain, logistics, or transportation ecosystems.
Customer Onboarding & Solution Design:
Collaborate with Implementation and Product teams to ensure smooth onboarding and tailor solutions to customer-specific use cases.
Technical Relationship Management:
Act as the single point of contact for technical needs and queries from key enterprise customers in NA.
Product Adoption & Expansion Support:
Guide customers in adopting platform features and integrating new modules aligned to their business goals.
Issue Resolution & Risk Mitigation:
Proactively identify technical risks, troubleshoot issues, and coordinate with internal teams for timely resolution.
Customer Advocacy:
Represent customer needs internally by influencing product roadmaps and advocating for relevant enhancements.
Insights & Reporting:
Provide regular solution performance updates, usage insights, and optimization recommendations to client stakeholders.
Upsell Support:
Support Sales and Customer Success teams in identifying upsell opportunities by aligning technical possibilities with business needs.
Experience:
6–10 years in a technical customer-facing role such as TAM, Solutions Engineer, or Implementation Manager in a SaaS/enterprise software environment.
Prior experience working with customers in logistics, transportation, or supply chain domains is highly desirable.
Technical Skills:
Strong grasp of APIs, cloud platforms, system integrations, and enterprise data workflows.
Ability to translate business requirements into scalable technical solutions.
Customer Orientation:
Proven success in managing complex customer relationships with enterprise clients. Comfortable presenting to technical and non-technical stakeholders alike.
Communication:
Excellent written and verbal communication skills with a structured, consultative approach.
Location & Time Zone:
Based in North America. Able to work with cross-functional global teams across time zones.
Shape how global enterprises automate logistics operations at scale.
Collaborate with a world-class team of engineers, solution experts, and product leaders.
Competitive compensation, benefits, and the flexibility to work remotely or from a regional office.