Job Title: Customer Success Manager - NA region
Location: North America (only US based candidates)
About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform.
Our technology has empowered enterprises such as Unilever and Nestlé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.
About the Role
As a Customer Success Manager for North America, you will serve as a trusted partner to our enterprise clients—driving long-term value through onboarding, product adoption, strategic growth, and renewals. This is a high-impact, revenue-focused role where you will lead post-sales engagement, manage executive relationships, and unlock account growth opportunities across your portfolio.
Customer Onboarding & Adoption
Lead seamless onboarding experiences tailored to enterprise workflows and regional nuances
Understand each client’s business goals and align our platform to deliver measurable outcomes
Drive early engagement and product adoption through ongoing enablement and support
Account Growth (Renewals, Upsell, Expansion)
Own renewals and lead commercial discussions with Procurement and Business stakeholders
Identify and close upsell, cross-sell, and expansion opportunities across divisions or regions
Collaborate with Sales and Marketing to execute strategic growth plans for key accounts
Stakeholder Engagement & Relationship Management
Build and nurture strong relationships across senior leadership, operational teams, and end users
Conduct Executive Business Reviews (QBRs/MBRs) and share actionable insights based on usage data and performance metrics
Act as the customer advocate internally, influencing Product, Engineering, and Support roadmaps
Operational Excellence & Risk Management
Monitor customer health scores, usage trends, and feedback loops to proactively identify risk
Coordinate with internal teams to resolve issues swiftly and ensure consistent service quality
Maintain clear documentation of customer goals, engagement history, and success plans
3–5 years of experience in Customer Success, Account Management, or Enterprise SaaS Sales
Strong background in driving renewals and expansion within complex, multi-stakeholder environments
Experience working with enterprise customers in North America is strongly preferred
Exposure to supply chain or logistics SaaS platforms is a plus
Proven ability to influence cross-functional teams and manage senior client relationships
Confident communicator with strong commercial acumen and problem-solving skills
Self-starter who thrives in fast-paced, high-ownership environments
What We Offer
At Locus, you’ll join a customer-obsessed team that partners with some of the world’s leading enterprises to drive real business outcomes. We offer competitive compensation, comprehensive benefits, and a collaborative environment where your work directly impacts customer success, retention, and growth. If you’re passionate about building relationships, solving problems, and delivering value at scale—we’d love to have you on the team.