Job Title: Technical Account Manager
Location :Thailand
About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform.
Our technology has empowered enterprises such as Unilever and Nestlé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.
We are looking for a Technical Account Manager to join our growing team and lead the implementation of our solutions for a key retail client in Thailand. The individual will work as part of the TAM/Customer Success team to deliver logistics, solution-oriented services to the clients.
Responsibilities:
Implementation: Take ownership of the end-to-end deployment process, ensuring the successful implementation of Locus solutions for our retail client in Thailand.
Project Planning: Develop comprehensive deployment plans, outlining milestones, timelines, and resource requirements. Collaborate with cross-functional teams to ensure alignment with business objectives.
On-site Deployment: Travel across Thailand to various cities to oversee the rollout of our software, providing hands-on guidance, troubleshooting, and support.
Stakeholder Collaboration: Work closely with internal teams, external vendors, and client stakeholders to coordinate and communicate deployment activities. Ensure a smooth and efficient deployment process.
Training and Support: Conduct training sessions for end-users, providing necessary guidance and support. in both English and Thai language. Address any issues or concerns during and after deployment.
Quality Assurance: Implement rigorous testing procedures to ensure the functionality, performance, and reliability of the software. Monitor and address any issues that arise during deployment.
Communication Skills: Demonstrate strong communication skills in English and Thai, both written and verbal, to effectively convey technical information to diverse stakeholders.
Documentation: Maintain accurate and up-to-date documentation of deployment processes, issues, and resolutions. Provide regular reports to the leadership team.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience in software implementation and project management, preferably in the retail or supply chain industry.
Strong understanding of retail industry and supply chain processes.
Excellent communication in English and Thai along with good interpersonal skills.
Willingness to travel extensively across Thailand.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Problem-solving mindset and the ability to adapt to evolving requirements.
Shape how global enterprises automate logistics operations at scale.
Collaborate with a world-class team of engineers, solution experts, and product leaders.
Competitive compensation, benefits, and the flexibility to work remotely or from a regional office.